Ticket Table Legend
: Ticket with no updates as of yet (no notes left)
: Ticket that is less than 24 hours from expiring and elevating to its next priority level (Yellow and Red priorities)
PM:
This ticket was automatically created by a Maintenance Schedule. Multiple assets that require
the same service on the same day will be grouped under a single ticket
54321 Club fixable
These are tickets that have been determined to be fixable by the club themselves
54321 Pad Damage
These are tickets that specifically relate to pad damage. Once a ticket is created, a replacement pad will be ordered by the support center. The club or regional will be responsible for replacing the pad within 5 days of the replacement arriving at the club
54321 Deferred
These are issues that will either be fixed while on-site for other repairs or will be held for scheduled replacement or club re-equip
54321 Immediate
These are tickets for issues have been deemed Important. These are typically issues that could be negatively affecting a Member's experience or impeding Staff's ability to work efficiently
54321 Immediate (expired)
An Orange badge indicates that this ticket was initially designated Yellow and has not been resolved in the desired time frame as designated by the Department that is responsible for it.
54321 Urgent
These are tickets for issues have been deemed Urgent. These are typically issues that completely prevent Members from using equipment or services they expect to have access to. This is the highest assignable priority level
54321 Urgent (expired)
A Black badge indicates that this ticket was initially designated Red and has not been resolved in the desired time frame as designated by the Department that is responsible for it.
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